Terms of Service

Terms of Service

This website is operated by Face 2 Face LLC (“Face2FaceVID”). Throughout the site, the terms “we”, “us” and “our” refer to “Face2FaceVID”. Within this agreement and throughout, including any additional terms and conditions and policies referenced herein and/or available by hyperlink, we will refer to you as “you”. Face2FaceVID offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is hosted on Clicklabs Inc. They provide us with the online e-commerce platform that allows us to provide our services to you.


By using the Face2FaceVID website, and/or related services (provided by face2facevid.com), you agree to the following terms: Do not transmit nudity, sexually harass anyone, publicize other peoples’ private or personal information, make statements that defame or libel anyone, violate intellectual property rights, use automated programs to start chats, or behave in any other inappropriate or illegal way on face2facevid.com. Be aware that human behavior is fundamentally uncontrollable, that the people you encounter on face2facevid may not behave properly, and that they are not responsible for their own behavior. Face2FaceVID is not responsible for an Influencer’s (“Host”) or member’s actions during any form of communication provided by our website, and/or related services. Use face2facevid at your own risk. Disconnect if anyone makes you feel uncomfortable. Access to face2facevid website, and/or related products and/or services will be terminated or suspended for inappropriate behavior, or for any undisclosed reason.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Face2FaceVID IS PROVIDED AS IS AND WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, THE PROVIDER OF Face2FaceVID, AND ANY OTHER PERSON OR ENTITY ASSOCIATED WITH Face2FaceVID’s OPERATION, SHALL NOT BE HELD LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM THE USE OF Face2FaceVID OR ANY OTHER DAMAGES RELATED TO Face2FaceVID OF ANY KIND WHATSOEVER.


By using the Face2FaceVID website, and/or related services (provided by face2facevid.com), you consent, acknowledge, and agree that Face2FaceVID has the right to record, copy, reproduce, any video or other communication you may have with an Influencer in order to monitor compliance with these Terms and other Agreements, to review alleged complaints or violations, and for marketing and advertising purposes. You acknowledge and agree that you have no expectation of privacy with respect to any recording created through the Services, and that you will not use the Services to violate the rights of any third-party.You also acknowledge and agree not to disclose any information that you are under a legal obligation not to disclose.

As a Member, you must be at least 13 years old to access and use this website, if you are a child, according to the law, then you are not permitted to access or use the site for any reason. The site is not intended for children under 13 years old. We have the right to refuse/suspend your access or use of the site, if we find, that you are a child. You agree that you are not prohibited from using the services by any law including, without limitation, that you are not subject to any legal restrictions that disallow you to contact any Influences that are utilizing our services.  

As an Influencer (“Host”), you must be at least 18 years old to access and use this website. The Influencer will be required to initiate the video call at the scheduled time of booking, through our platform. The Influencer must be available for the entire duration of the scheduled time. Because both the Influencer and the Member could experience technical difficulties, the Influencer must be available if the Member replies via chat during scheduled booking time. 

Face2FaceVID retains the authority to deactivate any Influencer’s account after 60 days, if the Influencer has not completed any scheduled bookings. 


Influencer Calendar Availability and Bookings 

Our platform provides Influencer’s with the ability to set their own calendar to allow Members to book a one-on-one video chat experience. As an Influencer, you are responsible for being available during the booked calendar slots you scheduled on our platform.

The Influencer has the option to cancel any scheduled booking, however, the Influencer will only get paid for completed video chats. If the Influencer is a “no show” for a scheduled booking, they will not get paid for the missed video chat.  

Member Bookings 

Our platform provides Members with the ability to reserve a set time from an Influencer’s Calendar, to have a one-one-one video chat experience. As a Member, you are responsible for your availability during your scheduled booking. 

Once you book a video chat, you are committing to arriving online on or before the booked start time. The Influencer has the ability to cancel any scheduled booking on their Calendar.  

Please complete the questionnaire here: (insert survey Monkey link, one it’s set up), if one of the following occurs: 

  • The Influencer cancels your booking
  • The Influencer is a “no show” for your booking
  • Your video chat encounters unexpected technical issues 

 General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications To The Service And Prices

Fees for our services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, fee change, suspension or discontinuance of the Service.

Services (If Applicable)

Certain services may be available exclusively online through the website. These services may be limited in availability.

We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. All descriptions of services are subject to change at any time, without notice, at the sole discretion of us. We reserve the right to discontinue any service at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any service, information, or other experience obtained by you will meet your expectations, or that any errors in the Service will be corrected.

You acknowledge and agree that the Influencer has sole discretion to determine how to fulfill your request and the content of the face2face video chat; the Influencer may not follow your exact request. Face2FaceVID has sole discretion and reserves the right to reject any request. Once you book the Influencer, your payment method will be charged the amount specified on the Influencer’s booking page, on our Site, at the time you submitted the request.

Subject to your payment in full, the Influencer hereby grants to you the following limited rights to use the Face2FaceVID video chat (other than a Promo Face 2 Face LLC Video) solely for your own personal, non-commercial, and non-promotional purposes, subject to these Terms: a non-exclusive, royalty-free, fully paid, worldwide, sublicensable, revocable license to use, reproduce, distribute, and publicly display that Face2FaceVID video chat, in any and all media (for example, on social media platforms), whether now known or hereafter invented or devised.

Any data used or provided by our website, and/or related services (provided by face2facevid.com) is protected by the copyright laws of the U.S., Canada, and elsewhere. Unless explicitly stated by Face2FaceVID, you agree to not duplicate, reuse, alter, modify, recreate, administer, or exhibit any content from our site and or related services without the prior express written permission of Face2FaceVID.

Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our platform. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

However, you agree not to contact or interact with any Influencer or Member user except as expressly permitted through our Site. You also agree that Face2FaceVID may, in its sole discretion, intercede in any dispute and you will reasonably cooperate with Face2FaceVID if it does so. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities of any kind or nature incurred as the result of any such interaction. You hereby release each Face2FaceVID Party (defined below) from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes or our Site. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 (AND ANY OTHER SIMILAR APPLICABLE STATE STATUTE), WHICH PROVIDES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY”.

User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy (insert Privacy Policy URL). 

Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (i) any laws or regulations relating to the recording or sharing of video or audio content, (2) any laws or regulations requiring that notice be given to or that consent be obtained from third parties with respect to your use of the Services (for example, laws or regulations requiring you to display appropriate signage advising others that audio/visual recording is taking place. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions for a particular purpose, durability, title, and non-infringement.

In no case shall Face 2 Face LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Face 2 Face LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed and interpreted in accordance with, the laws of the State of North Carolina, U.S.A., without regard to the choice-of-law principles thereof. 

Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at support@face2facevid.com

Cancellation and Refund Policy

Once a video chat is booked, we ask both parties (Influencer and Member) to show up on time. If you have any type of issue contact us immediately at support@face2facevid.com.

Once a Member has booked an Influencer’s time slot, the Influencer can cancel the booked time slot any time before the scheduled booking. If the Influencer cancels a time slot that has been purchased by a Member, we will refund the money to the Member. 

If an Influencer does not show up for the scheduled booking, please contact us immediately at support@face2facevid.com


Face2FaceVID utilizes third-party payment processors in order to process your payments. You acknowledge and consent to our use of third-party payment processing services to facilitate purchases. You acknowledge and agree that Face2FaceVID may require pre-authorization holds on your credit card.

Influencers are Independent Contractors and are not employees or agents of Face2FaceVID. By using the Face2FaceVID website, and/or related services (“face2facevid“, provided by face2facevid.com), you authorize Face2FaceVID to collect and share your personal information with Gusto payroll company to provide payment services to you as an Independent Contractor. 

By using the Face2FaceVID website, and/or related services (“face2facevid“, provided by face2facevid.com), you also acknowledge that the data you provide (the “Data”) will be stored by Gusto and not by Face 2 Face LLC (“Face2FaceVID”). Additionally, you acknowledge that you are providing Gusto with accurate and valid information. If you do not provide accurate and valid information to Gusto, you may be removed and banned from the Face2FaceVID platform(s). You further agree that Face2FaceVID will not be liable for any damages whatsoever, including any direct, indirect, consequential or special damages of any kind, arising out of or in connection with the use, misuse or breach of the Data.

Face2FaceVID will procure that Payment Providers ensure that Influencers will receive their Commission from Face2FaceVID with the difference between the Revenue and Commission being the management fee levied by Face2FaceVID and payments due to the Payment Providers. The Commission will be 80% of the Revenue generated by Members paying to book a 1:1 video chat session.

System Requirements 

As a Member or Influencer, you will need access to a laptop, PC, tablet, or mobile device with a built-in camera and microphone that has the latest software updates installed. You will also need a high-speed internet connection.

Cookies must be enabled in order to use our Video Chat feature on PC or tablet.